By talking to your customers, you'll learn ways to enhance and expand your product line to best meet their needs. This gives them the avenue to buy more from you and generates more revenue for your firm.
Customers who participate in a dialog with you feel more of an ownership stake in the solutions, are honored to have their opinion respected, and will more likely become passionate advocates of your offerings.
Yes, this is the means to build PASSIONATE CUSTOMERS who can help you through tough times. For example, we have built Customer Advisory Councils for many firms using our proven proprietary process. The ROI of this activity is a no-brainer. One firm which introduced Customer Advisory Boards found that customers who were members of their Advisory Boards bought $52M more products and services than those who were not members of these boards. That's $52M more!
This is a powerful way to increase your top and your bottom lines. However, don't try to conduct these Advisory Boards without expert help. Without an independent expert facilitator who has done this successfully before, there is potential for one angry customer to negatively impact all the rest of your client base. As they say, "One bad apple spoils ..."
What's your product and market expansion plan? Proactive companies thrive in a recession they research, plan, and then take action!
A Plan to Get to the Top
Do you have a plan to take your organization "To The Top" in 2009? Kick-off the year with a plan and then get the help you need to keep it on track. Contact us to explore the options and begin moving "To The Top" it's part learning, part prodding, part planning and part implementation, all rolled into an inspired process.
"When Theresa delivered her 'To the Top' presentation, she brought a set of practical tools that were backed up by her 'real world' experience as a business owner. Our executive members could immediately begin using these tools to advantage in their own businesses."
Maureen Boyt, Renaissance Executive Forums
Do you have clients, co-workers, friends, or family who can use more passion, more purpose, and more success in life and work? Give a book, CD, DVD, or "Success Pack" to help them pursue their dreams. Go to our Online Store and invest in purposeful gifts.
How Great was 2008?
Now is the time to assess this past year. Take the Progress Inventory. Do a Strengths, Weaknesses, Opportunities, and Threats Analysis. Conduct a Force Field Analysis. All of these are explained in Chapter 6 of Pursuit of Passionate Purpose.
From this knowledge base you can compare where you wanted to be with where you are now. This is the first step in figuring out what to stop doing, what to start doing, and what to continue doing as you go forward. More next month, along with my new 2009 theme, of course!
Focus, Finish, and Fly to Live, Love, Laugh
Theresa M. Szczurek, Ph.D.
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CEO, Entrepreneur, Consultant & Business Coach, Speaker & Author
Technology and Management Solutions, LLC